Don't skip this. Your AI is only as good as what you loaded into it — and test calls are how you load it. Five minutes now saves you from a bad first impression when a real customer dials in.

Seven Steps to Test Before Going Live

  • 1
    Write down your top 20 customer questions

    Prices, service area, emergencies, what you don't do, booking — the stuff real callers ask every day.

  • 2
    Call your CallLegend number from your personal cell

    Use your personal phone — not your business line. You want the same experience a new customer gets.

  • 3
    Ask like a real customer would

    Messy, rushed, incomplete sentences. That's how people actually call. Perfect questions won't train your AI for real life.

  • 4
    Listen to the transcript after each call

    Open Call History and read what happened word for word. See Finding and Using Your Call Transcripts.

  • 5
    Fix what it got wrong

    Wrong answer? Add that info to your knowledge base and agent settings. See My AI Sounded Confused.

  • 6
    Call again

    Repeat until your top 20 questions are handled right. Each round makes it smarter.

  • 7
    When it sounds right — you're live

    Happy with how it sounds? Flip the switch. Real customers can call.

That's Normal

Most contractors need 3-5 test calls before they're happy with how it sounds. That's normal. Keep going.